Onboard makes it easy for you to get access to everything you need in one place. With your Onboard login, you'll manage everything you need for a successful benefits setup with Sun Life.
In this article:
- Activating your account
- Requesting a new activation link
- Returning to Onboard
- Resetting your password
- Trouble signing in?
Activating your account
When it's time to sign in to Sun Life Onboard for the first time, you will receive a welcome email. The email contains an activation link for you to set up your account, and a helpful overview of what to expect in Onboard.
Having trouble finding the welcome email in your inbox?
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- Check your spam and junk folders for communications from support@onboard.sunlife.com.
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Ask your IT department or Network Administrator to "allow list" or approve communications from the @onboard.sunlife.com domain and *mandrillapp.com servers to ensure they are not being blocked by firewalls or filters.
- An "allow list" is a list of email addresses or domain names from which an email blocking program will allow messages to be received.
- All Onboard emails are sent from the following IP address - 198.2.180.107.
From your welcome email, select Activate account to set up your password, sign in, and begin the onboarding process.
Please note: The activation link in your welcome email will expire after 7 days. Once the link has expired, you will need to request a new activation link before activating your account.
Your email address will be pre-populated but you will need to create a unique password. Once you've confirmed you password, select Activate account to complete your account setup.
You will receive an email confirming that your account has been activated, and now you are now ready to sign in to Onboard!
Tip: Bookmark https://onboard.sunlifeconnect.com from your web browser for quick access to Onboard.
Requesting a new activation link
The activation link in your welcome email will expire after 7 days, so it's important to activate your account timely. If your link has expired, you will be brought to the main Sun Life Onboard sign in page instead of being prompted to create your password.
Request a new activation link by selecting Having trouble signing in? and following the prompt to Request activation link.
Enter your email address to receive a new welcome email with an active link. Please ensure you are entering the email address associated with the initial welcome email.
Returning to Onboard
If you've already established a Sun Life Onboard account and are returning to set up new benefits, you will be able to sign in with your existing credentials. When it's time to start onboarding your new coverages, you'll receive a welcome email with a link to sign in and get started. Sign into Onboard with your email address and unique password.
Forgot your password? No problem! You can request a password reset right from the sign in page.
Resetting your password
If you've forgotten your password, you can reset from the Sun Life Onboard sign in page. Select Having trouble signing in? and follow the prompt to Reset my password.
Enter your email address to receive a password reset email. Please ensure you are entering the email address associated with your account. Check your inbox and follow the instructions to create a new password and sign in to Onboard.
Trouble signing in?
For ongoing technical support, please contact support@onboard.sunlife.com or reach out to your implementation consultant at Sun Life.
Please note: For security and compliance reasons, your computer clock should align closely with the Universal Time Clock. This helps keep systems secure and avoids issues with timestamps and change tracking.
If you’ve received this error, your computer clock is set to more than 5 minutes from the Universal Time Clock. To reset your local computer clock to the proper time, review the following instructions for your operating system:
- For Windows 10: https://kb.wisc.edu/helpdesk/page.php?id=79027
- For Windows 7: https://www.di-mgt.com.au/wclock/help/wclo_setsysclock.html
- For Mac: https://support.apple.com/en-us/HT203413
- For Chrome OS: https://support.google.com/chromebook/answer/177871?hl=en